Delivery Policy

What Are The Delivery Options?

 

We deliver all week days except Friday and public holidays.

Please note that your orders can not be processed by our delivery partner on public holidays, so these days do not count as working days

Please find below an overview of the delivery options and times. If no one is available to accept delivery of the order, you have the option to arrange for an alternative delivery date or supply additional information about the collection of your order to the courier company

 

Amman: 3 – 12 hours

Other Provinces: 2 - 3 days

 

What Is the Fees of Delivery?

 

Next Day Delivery
Jordan Governorates	Delivery Time	Delivery Fees	Free Delivery for Orders Over
Amman	24 Hours	2.5  JOD	60 JOD
Other Governorates	48 Hours	3  JOD	60 JOD
Express Delivery
Jordan Governorates	Delivery Time	Delivery Fees	Free Delivery for Orders Over
Amman	1 - 3 Hours	3 JOD	60JOD

 

 

Can You Deliver to Different Address Than My Billing Address?

 

• Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and delivery address

 

What If My Parcel Does Not Arrive?

• In such a case please contact our Customer Service center on: +962 7 9666 0000, Saturday to Thursday 8:00 am to 09:00 pm
• E-mail: [email protected] and WhatsApp +962 7 9666 0000.

 

What Do I Do If I Missed the Delivery of My Order?

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company

 

• Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside JORDAN
• Orders are delivered Saturday through Thursday, excluding Friday and public holidays