Delivery Policy
What Are The Delivery Options?
We deliver all week days except Friday and public holidays.
Please note that your orders can not be processed by our delivery partner on public holidays, so these days do not count as working days
Please find below an overview of the delivery options and times. If no one is available to accept delivery of the order, you have the option to arrange for an alternative delivery date or supply additional information about the collection of your order to the courier company
Amman: 3 – 12 hours
Other Provinces: 2 - 3 days
What Is the Fees of Delivery?
Next Day Delivery |
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Jordan Governorates |
Delivery Time |
Delivery Fees |
Free Delivery for Orders Over |
|
Amman |
24 Hours |
2.5 JOD |
50 JOD |
|
Other Governorates |
48 Hours |
3 JOD |
60 JOD |
|
Express Delivery |
||||
Jordan Governorates |
Delivery Time |
Delivery Fees |
Free Delivery for Orders Over |
|
Amman |
1 - 3 Hours |
3 JOD |
60JOD |
Can You Deliver to Different Address Than My Billing Address?
- Yes, you can ship to a different address. When you are in the checkout process you will be invited to enter and select the billing and delivery address
What If My Parcel Does Not Arrive?
- In such a case please contact our Customer Service center on: +962 7 9666 0000, Saturday to Thursday 8:00 am to 09:00 pm
- E-mail: [email protected] and WhatsApp +962 7 9666 0000.
What Do I Do If I Missed the Delivery of My Order?
If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company
- Orders may not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside JORDAN
- Orders are delivered Saturday through Thursday, excluding Friday and public holidays