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Frequently Asked Questions

  • ACCOUNT

    • How Do I Create An Account?
      • - To register, all you need to provide is your name, email address, phone, and password
      • - You must also agree to the "Terms and Conditions" and "Privacy Policy"
      • - You can fill out the rest of your account information including shipping, billing address, and personal options at your leisure
      • - Once registered, you can check your order status, order history, and manage your account
    • How Can I Edit My Information?
      • - You can edit your account online anytime just login into your account to add or modify information
      • - You can contact our customer service center on +962 7 9666 0000 our opening hours are: Sunday to Thursday 08:00 am to 05:00 pm (JORDAN'S TIME ZONE).
    • What Should I Do If I Had Forgotten My Password?
      • If you receive a message stating that your email address/password is not recognized, please follow the steps below:
      • - Make sure you are using the same email address and password you used to register.
      • - If you've forgot your password, click on the “Forgot Your Password?”You will be asked to enter your email address and a link will be sent to you with instructions to create a new password for your account

      - If you continue to experience problems, contact our Service Centre on +962 7 9666 0000, Sunday to thursday 08:00 am to 05:00 pm (JORDAN's TIME ZONE)

      E-mail: Contactus@abushakra.com and WhatsApp +962 7 9666 0000,

  • PAYMENTS

    • What Kind Of Payment Method May do I Use?
      • - Cash on Delivery
      • - Card on Delivery
      • - Online payments: Debit Cards, Credit Cards (Visa, MasterCard, and American Express)
      • - ApplePay
    • Is It Safe To Order Online?
      • - We use industry-standard encryption systems for potentially sensitive information, such as your name, address, and other critically sensitive information like your credit/debit card details.
      • - Information passed between your computer and our website cannot be read in the event of someone else intercepting it
    • I’m Having Trouble With My Credit Card Information For My Online Order?
      • - If you receive an error message related to credit card authorization failure, double-check the card details such as; expiration date CVN or security code, try re-entering your Cart details and be sure that the card is current and valid
      • - Please note: that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit
      • - After validating all payment information’s and an error message is received after a second attempt, call our Customer service team or contact your financial institution for further assistance, via WhatsApp+962 7 9666 0000 or can contact customer service on +962 7 9666 0000
    • When Will My Card Be Charged?
      • - If you pay by credit/debit card, once the transaction is completed online, your card will be charged automatically upon validation of the order
      • - If you will pay Card on Delivery, once you receive your order
  • RETURN & EXCHANGE

    • How Do I Exchange An Item?

      • - Exchange items are not applicable on promotional or sales items exceptions are only given if an item is damaged
      • - Customer should report the case of Exchange or Return to customer service via WhatsApp+962 7 9666 0000 or can contact customer service on +962 7 9666 0000
      • - Exchange can be within 14 days but it should be reported upon receipt of the order in any of our stores
      • - Once we have received and inspected the returned product(s), you may exchange your product(s) with any other product(s)
      • - In case the customer is exchanging with a product at a different price then he/she will pay the difference while receiving the new item
      • - If the product is available in the warehouse will send a new item and request the delivery provider to return the received item
    • How Much Does It Cost To Return An Item?

      • - For Return, we request the delivery company to return the item and will issue a refund on Checkout once the warehouse confirms the item is received and a credit memo will be created for the item
      • - Once we have received and inspected the returned product(s) and approved we will refund the price paid by you for the product(s)